12hbaj Privacy Policy
The security of your personal information is our first priority. This policy describes how 12hbaj collects, uses, and protects your information.
- 1. Introduction and Scope
- 2. Types of Information Collected
- 3. How Information Is Collected
- 4. Purpose of Using Information
- 5. Information Storage and Security
- 6. Sharing Information with Third Parties
- 7. Cookies and Tracking Technologies
- 8. Your Rights
- 9. Account Closure and Data Deletion
- 10. Privacy of Minors
- 11. Changes to This Policy
- 12. Contact Us
Introduction and Scope
12hbaj ("we", "our", or "platform") is a trusted online casino and sports betting platform in Bangladesh. We place the highest importance on our users' privacy and are committed to protecting your personal information.
This privacy policy ("policy") describes how 12hbaj collects, uses, stores, and protects your personal information. This policy applies to all individuals who access our website 12hbaj.cam — whether registered members or not.
By using our services, you are considered to have agreed to the terms set out in this policy. If you disagree with any part of this policy, please refrain from using our platform and contact our support team.
Types of Information Collected
12hbaj may collect the following types of information from you:
Personal Identification Information
- Your full name and date of birth (for age verification)
- Email address (for communication and account verification)
- Mobile number (for verification and security)
- Current address and national identity card details (if required for KYC verification)
Financial Information
- Payment method details (bKash, Nagad, Rocket, Upay, bank transfer)
- Transaction history and amounts
- Deposit and withdrawal records
Activity Information
- Gaming activity logs and history
- Betting patterns and preferences
- Bonus claims and usage records
- Time spent on the platform and session information
Technical Information
- IP address and device identification details
- Browser type, version, and operating system
- Date, time, and page view history when accessing the site
- Information collected from cookies and similar tracking technologies
How Information Is Collected
We collect your information in several ways:
Directly from You
When you create an account on our platform, log in, make a deposit or withdrawal, play games, or contact our support team via live chat — you provide information to us directly.
Automatically
When you visit our website, certain information is collected automatically through cookies, log files, and similar technologies. This information is used to improve site performance and monitor security.
From Third Parties
For the purposes of payment processing, identity verification (KYC), and fraud prevention, we may receive specific information from trusted third-party service providers.
Purpose of Using Information
12hbaj uses your information for the following legitimate purposes:
Service Operation
- Creating, managing, and keeping your account secure
- Processing transactions and verifying financial activity
- Providing bonuses, rewards, and VIP benefits
- Offering assistance through customer support and live chat
Security and Compliance
- Verifying your identity and age (21 years or older)
- Preventing fraud, money laundering, and unauthorized access
- Complying with responsible gaming policies and detecting excessive gaming
- Meeting legal obligations
Service Improvement
- Providing a personalized experience based on your preferences
- Improving site functionality and user experience
- Informing you about relevant offers and promotions (only with your consent)
Information Storage and Security
We apply industry-standard technical and organizational measures to protect your personal information.
Technical Protection
- SSL Encryption: Every exchange of data between you and our server on this site is protected by 256-bit SSL encryption.
- Secure Data Storage: Personal information is stored in encrypted databases.
- Firewall and Anti-Malware: Our servers are under continuous security monitoring.
- Two-Factor Authentication (2FA): A 2FA option is provided to strengthen account security.
Data Retention Period
We retain your personal information only for as long as it is necessary. Information for active accounts is kept for the duration of service provision. Some information may need to be retained for a longer period to meet legal obligations.
Sharing Information with Third Parties
12hbaj does not sell or rent your personal information. However, in the following limited circumstances we may share specific information with third parties:
Service Providers
We work with trusted third-party service providers for transaction processing, identity verification, game software supply, and technical support. These providers receive only the information necessary to deliver their services and are required to comply with our privacy standards.
Legal Obligations
We may be legally required to disclose necessary information in response to a court order, legal process, or a valid request from a government authority.
Business Transfers
If our business operations are ever restructured or merged, user information may form part of that process. In such a case, we will notify you in advance.
With Your Consent
For any purpose other than those listed above, we will obtain your explicit consent before sharing your information with a third party.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies. Cookies are small text files stored on your device that make your next visit more convenient.
Types of Cookies We Use
- Essential Cookies: Strictly necessary for the core functionality of the site — maintaining login sessions, security, and fraud prevention.
- Functional Cookies: Help remember your preferences such as language settings.
- Analytics Cookies: Used to understand how users interact with the site and to improve our services.
Cookie Controls
You have the option to accept or decline cookies by changing your browser settings. However, disabling essential cookies may affect some important functionality of the site.
Your Rights
As a user of our platform, you have the following rights regarding your own information:
Right to Know
You can find out what information we have collected about you, why we collected it, and how it is being used.
Right to Correction
If any information in your account is incorrect or incomplete, you can contact our support team to have it corrected.
Right to Deletion
In certain circumstances (such as after closing your account), you may request the deletion of your personal information, though legal retention requirements may set limits on this.
Right to Object to Processing
You may object at any time to the use of your information for marketing or promotional purposes. Once you object, we will stop using your information for that purpose.
How to Exercise Your Rights
To exercise any of the above rights, contact us via live chat or by email at [email protected]. We will process your request as quickly as possible.
Account Closure and Data Deletion
If you wish to close your account at 12hbaj, please contact our support team. After the account is closed, we will follow the procedure below:
- Unnecessary personal information will be deleted or anonymized within a set period of time.
- Financial transaction records, verification documents, and certain security information will be retained for a defined period as required by legal obligations.
- Some information may need to be kept on record as part of fraud prevention and responsible gaming programs.
If there is a balance remaining in your account after closure, withdrawal is possible upon completion of verification. The minimum withdrawal amount is ৳800.
Privacy of Minors
12hbaj is exclusively for adults (aged 21 or older). We do not knowingly collect personal information from anyone under the age of 21.
Age verification during account registration is mandatory. If we become aware that a minor has created an account on our platform, that account will be closed immediately and the associated information will be deleted.
If you believe someone you know who is a minor is using our platform, please notify our support team without delay.
Policy Changes
This privacy policy may be updated as our services or legal requirements change. For any significant changes, we will notify you in the following ways:
- By updating the "Last Updated" date at the top of this page.
- By sending a notification to your registered email address.
- Through a special announcement on the site.
If you continue using our platform after the changes, you will be considered to have agreed to the new policy. We recommend that you review this page regularly.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact us:
Live Chat Support
Support is available in Bengali 24 hours a day, 7 days a week. Our dedicated support team is ready to answer any questions you may have about your privacy.