12hbaj Terms and Conditions

Introduction and Acceptance

These terms and conditions ("Terms") apply to the 12hbaj platform and all related services. 12hbaj is an online casino and sports betting service operated for players in Bangladesh.

By visiting our website, creating an account, or using any of our services, you automatically agree to be bound by these Terms. If you do not agree with these Terms, please refrain from using our platform.

12hbaj reserves the right to amend these Terms at any time. Changes will take effect as soon as they are published on the site, and continued use of the platform will be considered acceptance of the updated Terms.

Account Registration and Management

2.1 Registration Process

To open an account at 12hbaj, you must provide accurate and complete information. Each person may operate only one account. If multiple accounts are found under the same person, they will be closed and all balances may be forfeited.

2.2 Accuracy of Information

All information provided at registration — such as name, date of birth, address, and payment details — must be true and up to date. Providing false information will result in account cancellation. 12hbaj may request identity documents or other records at any time for verification purposes.

2.3 Account Security

It is your responsibility to keep your login details (username and password) confidential. If you notice any unauthorized access or suspicious activity on your account, notify our support team immediately. 12hbaj will not be held liable for third-party activity if it is established that access was granted due to negligence.

2.4 Verification (KYC)

Before processing withdrawals, 12hbaj reserves the right to verify your identity through a national ID card, passport, or other documents. Withdrawals may be put on hold until verification is complete.

Eligibility and Age Requirement

You must be at least 21 years old to use the 12hbaj platform. Gambling by minors is not permitted, and 12hbaj maintains a strict stance against minors opening or using accounts.

• You must be a resident of a jurisdiction where online gambling is not legally prohibited.
• You must bet with your own money — borrowing funds or using someone else's money is not allowed.
• Employees, partners, or family members of 12hbaj may not open accounts on this platform.
• Individuals on the self-exclusion list are not eligible to use the platform.

Deposit and Withdrawal Policy

4.1 Deposit Rules

The minimum deposit amount at 12hbaj is ৳500. We accept the following payment methods: bKash, Nagad, Rocket, Upay, and bank transfer. Deposits must come from a legitimate and personal source.

• Deposit transactions are generally reflected in your account instantly.
• For any technical issues, please contact the support team.
• Using third-party payment accounts for deposits is strictly prohibited.

4.2 Withdrawal Rules

The minimum withdrawal amount is ৳800. Withdrawals can only be made via the same payment method used for the deposit, unless the support team approves otherwise. Under normal circumstances, withdrawal processing time is 5 to 30 minutes.

• Account verification must be completed before making a withdrawal.
• Withdrawals may be blocked if active bonus wagering requirements have not been met.
• 12hbaj reserves the right to hold withdrawals for further investigation in cases of suspicious transactions.
• All transactions are monitored in accordance with Anti-Money Laundering (AML) policy.

4.3 Currency and Taxes

All transactions are conducted in Bangladeshi Taka (৳/BDT). The responsibility for paying any taxes, duties, or other government charges rests entirely with the user.

Bonuses and Promotions

5.1 Welcome Bonus

New members will receive a 200% bonus of up to ৳8,000 on their first deposit. For example: depositing ৳1,000 gives a ৳2,000 bonus, making the total balance ৳3,000. Depositing ৳10,000 gives the maximum bonus of ৳8,000, making the total balance ৳18,000.

5.2 Wagering Requirements

A 20x wagering requirement applies to all bonuses. This means you must wager 20 times the bonus amount before it can be withdrawn. A specific time limit may apply for completing the wagering requirement.

• Only bets made with bonus funds will count toward wagering.
• Certain games may be excluded from wagering calculations — details will be noted on the promotions page.
• Multiple bonuses cannot be active at the same time.
• If bonus abuse or matched betting is suspected, the bonus will be forfeited.

5.3 Other Promotions

12hbaj regularly offers various promotional offers. Each promotion has its own terms and conditions, which are detailed on the relevant promotions page. 12hbaj reserves the right to modify or cancel any promotion.

User Conduct and Prohibited Activities

The following activities are strictly prohibited while using the 12hbaj platform:

• Any form of fraud, manipulation, or dishonest play.
• Using software bots, automated scripts, or any other technical tools to play.
• Abusing the bonus system or using bonus abuse strategies.
• Using the platform for money laundering or illegal activities.
• Attempting to hack the platform's software or exploit vulnerabilities.
• Inappropriate or aggressive behavior toward other users.
• Creating multiple accounts to claim bonuses or other benefits.

For any of the above violations, 12hbaj reserves the right to immediately close the account and seize all balances.

Security and Privacy

12hbaj uses advanced SSL encryption technology to protect users' personal and financial information. Your information is collected, used, and stored in accordance with our privacy policy.

• Your personal information will not be sold to third parties.
• Information may be shared with authorities only when legally required.
• Details about your rights to store and delete your data are available on our Privacy Policy page.

Responsible Gambling

12hbaj places the highest importance on responsible gambling. We believe that gambling should be an entertainment activity, not a cause of addiction.

12hbaj provides the following tools:

• Deposit Limits: Set daily, weekly, or monthly deposit limits.
• Betting Limits: Set your own betting limits.
• Session Time Limits: Automatic logout after a set period of time.
• Self-Exclusion: The option to temporarily or permanently close your own account.

If you feel that gambling is having a negative impact on you, please contact our support team or get help on our Responsible Gaming page.

Account Suspension and Closure

9.1 Closure by 12hbaj

12hbaj may temporarily suspend or permanently close any account under the following circumstances:

• Violation of any clause of these Terms.
• Providing false or incorrect identity information.
• Fraudulent or suspicious activity.
• Direction from law enforcement agencies.
• Account inactive for an extended period of time.

9.2 Closure by the User

You may close your account at any time. Any remaining balance should be withdrawn before closing the account. If wagering requirements for a bonus have not been met, the bonus funds will be cancelled.

9.3 Inactive Account Policy

An account will be marked as inactive if there has been no login or transaction for 12 months or more. A monthly maintenance fee may apply to inactive accounts, which will be deducted from the balance.

Dispute Resolution

For any complaint or dispute, please first contact our customer service team. Our support team provides assistance in Bengali 24 hours a day, 7 days a week.

After a complaint is submitted, 12hbaj will investigate and communicate a decision within a reasonable time. If a dispute cannot be resolved through our support channels, both parties may follow a mutually agreed alternative dispute resolution process.

Limitation of Liability

12hbaj will not bear any liability in the following cases:

• Issues with gameplay or transactions due to internet connectivity disruptions.
• Transaction delays caused by third-party payment providers.
• Unauthorized access to an account due to the user's own negligence.
• Unintentional changes to game outcomes due to technical errors or server issues.
• Any loss resulting in account closure due to violation of these terms and conditions.

12hbaj is committed to always providing fair and transparent service, and every effort is made to resolve any technical issues quickly. All games are operated ensuring fair play.

Terms and Conditions Changes

12hbaj reserves the right to amend, change, or update these terms and conditions at any time. In the case of important changes, a notification will be sent to the registered email or clearly announced on the site.

Continued use of the platform after changes are published will be considered acceptance of the revised terms and conditions. It is the responsibility of users to visit this page regularly to stay informed about the latest terms and conditions.

If any provision of these terms and conditions is found to be invalid or unenforceable, the remaining provisions will remain fully in effect.

For any questions regarding these terms and conditions, please contact us: [email protected]